MADE IN NYC
Our jewelry is hand crafted and made-to-order in our NYC studio. If we do not have something in stock, it may take up to 4 weeks to ship. If this is the case, we will contact you and advise. Orders received on weekends will be processed on Monday. Our business hours are from 9:30 A.M. until 5:30 P.M. Eastern Standard Time, Monday through Friday.
Each piece purchased on our website is wrapped in tissue paper and placed inside our signature logo pouch. There is no additional cost for this service; it is included in the price of the item.
We accept MasterCard, Visa, and American Express for payment on orders.
We ship all US orders via FedEx and offer 2 shipping options:
Ground – 5 to 7 days
2nd Day – 2 business days
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for applicable states.
For purchases made in Canada, we collect duty taxes where applicable.
Exchange or credit only. Please contact us at firstname.lastname@example.org.
Every customer is allowed 5 days from receipt of goods to report items damaged as a result of shipping. Please contact us at email@example.com or 212.302.4349 to obtain an RA number for your return. Any box shipped to us without this number will be refused. If an item of ours should need repair, we will be happy to repair it if possible for up to one year at no charge. Please keep in mind that many of our stones are vintage or have limited availability. We will contact you if we are unable to repair your item.
We will not sell, share, or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc., via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by contacting us at firstname.lastname@example.org with “REMOVE” as the subject header.